Old Line Prime Satisfaction Guarantee, Returns & Refund Policy

100% Satisfaction Guarantee

At Old Line Prime, we believe buying premium beef online should be completely risk-free.

If you're not delighted with your purchase, contact us and we'll make it right.

That may mean replacing the product, issuing a full or partial refund, or providing store credit for a future purchase. Our goal is simple: happy customers who are excited to order from us again.

Our Commitment to Quality

We take tremendous pride in the beef we sell and the farmers who raise it. Every order is carefully packed and shipped to arrive frozen and ready to enjoy.

While we hope problems are rare, we understand that things do not always go according to plan. If something isn't right, we want to hear from you.

Damaged, Thawed, or Incorrect Orders

Please inspect your order promptly upon arrival.

If your shipment:

• Arrives damaged
• Contains incorrect items
• Arrives significantly thawed or unsafe for consumption
• Is missing products
• Does not meet reasonable expectations for quality

please contact us within 14 days of delivery.

To help us resolve the issue quickly, we may request photographs of:

• The product
• The packaging
• The shipping label
• Any damage or quality concerns

Product Quality Concerns

Because taste and quality are important to us, we encourage customers to contact us if they are disappointed with a product.

We may ask for additional information regarding preparation methods, storage, photographs, or package information so that we can investigate and continually improve our products and processes.

Returns

Due to food safety regulations and the perishable nature of our products, we generally cannot accept returns of meat products.

In most cases, we will resolve issues through replacement, refund, or store credit without requiring the product to be returned.

Shipping Delays

Occasionally, weather, carrier disruptions, or other circumstances beyond our control may affect delivery schedules.

If a shipping delay impacts the safety or quality of your order, please contact us promptly. We will review the circumstances and work with you to determine an appropriate resolution.

Fair Use

Our Satisfaction Guarantee is intended to ensure that every customer receives the quality and service they expect from Old Line Prime. We reserve the right to limit or deny refunds, replacements, or credits in cases of suspected fraud, abuse, or misuse of this policy.

We're Here to Help

We are not interested in one-time transactions. We are building long-term relationships with customers who value exceptional beef, responsible farming, and outstanding service.

If we make a mistake, we will make it right.

Questions or concerns? Contact us at eric@oldlineprime.com and our founder or a member of his team will be happy to assist you.

Thank you for choosing Old Line Prime.

Hold the Line. Eat Better Beef.